Key Job Responsibilities:
- Plan and carry out primary research to dissect multiple service channels and touchpoints as well as the relevant user motivation and behaviours
- Facilitate workshops and activities with stakeholders to understand the backstage activities and processes
- Utilise storytelling and experience maps to communicate research findings
- Identify opportunities for policy and process improvements
- Identify opportunities for potential products and areas where separate interactions can be combined
- Create and test prototypes with users
Key Skills/Qualifications:
- Design-related degree/diploma or relevant industry experience
- Design leadership to evangelize/communicate the value of service design
- Ability to articulate design rationale, concepts and ideas clearly and effectively
- Ability to zoom out to see the big picture, and dive in to analyse the important details
- Experience communicating and co-creating with multiple stakeholders
- Experience utilising a variety of qualitative and quantitative research methodologies
Location: Singapore
Job Type: Permanent, Full-Time
