Our client is a leader in business analytics solutions for global software publishers enhancing their customer experiences and providing actionable real-time insights with some of the top MNC technology companies as their clients.
The selected person will work with the Service Cloud development team to participate in all phases of the system development lifecycle from requirements gathering through implementation and deployment for the Salesforce.com platform.
The recruited candidate will be responsible for improving business processes and effectively applying new development methodologies and tools. The role requires a balance of strong interpersonal skills and exceptional technical knowledge.
Reporting to the Systems and ISMS Manager, key tasks for this role also involve configuring and customizing the Service Cloud, Live Agent, and Work.com product offerings built on the Salesforce.com platform.
Key Responsibilities
- Work with development teams, product managers, business analysts, and end users to define specifications and requirements for the Salesforce application.
- Convert business requirements into technical specifications for the application and apply best practices for maximizing the benefits of the application using the most efficient methods.
- Reduce the overall project technical risk by uncovering design issues early in the project life-cycle, sharing implementation best practices, and recommending solution alternatives.
- Administer all aspects of the Salesforce application including security of data protocols for roles and storage to meet ISO certification requirements.
- Lead the implementation, deployment, architecture, and interface design activities for all Salesforce applications.
- Conduct unit testing, test code coverage, code review, and user acceptance testing.
- Provide ongoing maintenance and change management for all Salesforce applications.
- Maintain the Salesforce application as new releases come to market to ensure the new features are effectively on-boarded into the organization.
Key Skills
- Extensive functional and technical knowledge of Salesforce.com technologies and architecture including: visual force, web service, interfaces, Salesforce.com mobile, sales cloud, service cloud, standard/customer objects, workflows, approvals, email templates, formulas, validation rules, reports, dashboards, and apex classes/controllers/triggers. Work effectively in web technologies such as HTML, JavaScript, CSS, and Ajax.
- Demonstrate skills in an Object-oriented programming language such as Java/C#.
- Must understand key Salesforce architectural concepts (ex. API and governor limits) and how they influence design; also security models and techniques within the Salesforce.com environment. Advanced knowledge of Software Development Life Cycle (SDLC) and Software Testing Methodology. Able to utilize Change Sets, etc. for migration of objects/metadata from one Sandbox (development) organization to another. Able to take direction and work effectively to implement job functions with limited instruction. Must demonstrate well-managed track records for meeting project time frames and ensuring tasks are completed on budget.
- Bachelor in Computer Science, Software Engineering, MIS or Information Technology
- Certified Salesforce.com Developer or Sales Cloud/Service Cloud Certified
- Specific working and technical experience in:
o Programming using the Force.com platform (minimum 5 years of experience)
o Configuration and customization with Salesforce.com Service Cloud and Live Agent (minimum 5 years of experience)
o Importing and exporting data in Salesforce.com
o Database modelling, j query, JSON, JSP, XML, HTML, JavaScript
o Relevant experience within Call Center and Marketing/Sales industries
Job Type: Permanent hire
Location: Hyderabad
Compensation: Best in the industry
