Following are the key responsibilities/skills for the role.
- Interpret and analyze business requirements to identify risks and design appropriate solutions
- Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
- Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
- Collaborate with project team members to provide input to design specifications related to speech application.
- Develop IVR / Speech applications using CVP Studio, VXML, and Java
- Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting.
- Develop simple grammars for speech applications
- Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog
- 5 to 8 years experience in VoiceXML IVR technologies.
- 3 to 5+ years experience in Advanced Speech Recognition solution design and development.
- 1+ year experience in grammar design, development (ABNF, GRXML), and testing.
- 3+ years experience in speech tuning and grammar analysis.
- VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc
- Proficient written and verbal skills.
- Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
- Strong knowledge of various speech engine capabilities and tuning concepts
- Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
In addition, the ideal candidate will have experience with:
- Cisco CVP platform & CVP Studio including java development of custom elements
- Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
- Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
- Voice Biometrics and Nuance SpeechSecure and Verifier 4.0.
- Implementing Natural Language applications and tools
- Dictionary creation for ASR/TTS
- SSML and tuning Text-To-Speech systems
- VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
- Traditional IVR platforms such as Intervoice, Edify, or Nortel
- Experience with web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic)
- Integration with back-end data systems and CTI (Cisco ICM, Genesys, Web Services, HTTP/XML, Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix), CLEO / Legacy emulation (ex. 3270), Fax, Reporting)
Location: Noida/ Pune/ Hyderabad
Compensation: Best in the industry
