my itForte - Job Detail

Helpdesk Administrator
Job ID IT JOBS#356
Location: New Delhi
Required Skills:
Our client is 40+ years old global architectural and design firm with offices spanning four continents. 

The company is looking for Helpdesk Administrators for their New Delhi office to diagnose and resolve technical hardware and software issues to support core organizational functions across the Asia Pacific region. 

Key Responsibilities 
- Assist team members across company's Asia Pacific offices by phone, in person or by ticketing system to diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise users on appropriate action/s
- Follow standard help desk procedures
- Log all help desk interactions
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Prepare activity reports
- Stay current with system information, changes and updates
- Participate in on-call rotation

Job Requirements (Qualifications/Certifications/Experience/Skills etc.)
- 3 to 4 years’ experience in a similar role
- Working knowledge of Windows 7/10, Microsoft Office Suite 2013/2016 and Office 365
- Apple MAC support experience highly desirable
- Desktop imaging experience desirable

Any other skills which may be relevant to the position

Key Skills
- Knowledge of DNS, WINS and DHCP and troubleshooting and administration skills
- Substantial verbal and written communication skills
- Thoughtful and organised
- Ability to prioritise and manage competing demands
- Solution and service focused
- Self-driven work ethic

Salary: Best in the industry
Location: New Delhi