Key Job Responsibilities:
- Write from the user's perspective, in plain English
- Make complex language and processes easy to understand
- Write consistently, maintaining voice and style, across a product
- Design content to meet user needs
- Design appropriate usability tests for content
- Uncover users' mental models for organising information
- Design information architecture based on analytics, user needs and stakeholder priorities
- Use methods such as card sorting and tree testing to validate and iterate information architecture
- Audit, track and map content to IA
- Identify content gaps
- Map the flow between users and the product
- Use appropriate design patterns for organising content e.g. faceted navigation, tagging, hub and spoke
- Define SEO and SEM strategies
Key Skills/Qualifications:
- Minimum 5 years' experience as a UX Writer or Content Designer
- Have a degree or diploma in Communication, Design or a related field
- Have UX writing, content design and content strategy experience on digital products or digital platforms
- Possess a good portfolio that demonstrates creativity and craft in writing for digital products or media
- Have strong conceptual skills with knowledge of how copy relates to design and user experience
- Be a team player and have experience working closely with interaction designers, visual designers and design researchers to deliver the best user experience. Experience working in a cross-functional, agile development team would be a bonus.
Location: Singapore
Job Type: Permanent, Full-Time
