Our client, recognized as one of the fastest growing privately held companies in the U.S. by Inc. 500 magazine, is a leading US based company providing IT consulting, software development and IT project management services. They have some of the top Fortune 500 companies as their clients.
The company is seeking the services of Desktop Developers with capabilities in Cisco Finesse. The Desktop Developer will work closely with the Users, systems designers and the developers on a Project team. As a Developer you will build custom desktop software including complete agent desktops and screen pop connectors. The ideal candidate for this role will have the following Knowledge and Experience attributes:
The Developer needs to participate in the full life cycle of a client implementation, including: requirements, design, build, configuration, testing, and support. He (or she) will need to be able to interpret and analyze business requirements to identify risks and design appropriate solutions.
Desktop Developer, Cisco Finesse:
- Knowledge and expertise using Cisco Finesse’s Next Generation Collaborative Customer Care.
- Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions.
- Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security.
- Collaborate with project team members to provide input to design specifications related to speech application.
- Develop desktop solutions using Cisco Finesse and web based technologies.
- Experience with Web 2.0 Development and Architecture.
- Experience with JavaScript client side programming and integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox & Google Chrome).
- Experience with Cross Domain Scripting / Post Messaging / Web Communication concepts.
- Experience with Server to Server integrations.
- Understanding and knowledge of Load Balancing / Global Site Selector.
- Experience with MS Windows IIS, MS Windows Server, RedHat/Ubuntu Linux, JBOSS or other web application servers.
- Excellent written and verbal communication skills.
- Self-motivated, detail oriented, client oriented.
- Prior CTI development (Cisco ICM / UCCE via CTIOS).
- Typically reports to a project leader or manager.
- Server side programming (PHP, Java or .Net).
- Experience developing solutions in .NET, & C#
The appropriate Attitude should include:
- Communications and Presentation Skills
- Team Player and Team leader
- Enquiring Mind
- Ability to abstract general principles from specifics.
- Strong desire to establish Standards of Best Practice.
Location: Noida /Pune /Hyderabad
Compensation: Best in the industry
