Key Job Responsibilities:
- Responsible for operational support, front-line management of incidents or escalation points, and provide proactive & preventative analysis. Assist with prioritization in dealing with multiple simultaneous incidents while effectively communicating/escalating all known issues and resolutions to relevant stakeholders.
- Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.
- Able to present and communicate effectively on key findings to peers, management and other stakeholders to maintain positive and effective relationships.
- Apply a structured methodology and lead change management activities by diligently accessing the change impact, create change management strategy and prepare risk mitigation tactics.
- Manage validation team to ensure all changes from various stakeholders has gone through substantial QA and security screening prior the final release.
- Schedule and budget maintenance and upgrades for optimum operational performance. Interface with applicable vendors and relevant teams on a regular basis to maintain cloud system/environment stability.
- Provide leadership for delivery of 24/7 service operations and KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.
Key Skills/Qualifications:
- Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines or relevant work experience.
- Minimum 2 years of direct people-management experience to include cloud application performance management.
- ITIL V3 Intermediate Certifications or relevant cloud ops certification preferred
- Excellent problem detection and determination skills in multiple functional cloud infrastructure and application on cloud environment.
- Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
- Proven experience creating, championing and maintaining processes, procedures and policies.
- Experience in managing cloud production environment and implement preventative actions/measures to avoid business impacting incidents.
- Experience in cloud technology operations activities and processes such as operational impact assessments, application business outcomes and execution of service improvement plans.
- A deep understanding of the interdependent relationship between cloud infrastructure, information security and cloud applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT.
Location: Singapore
Job Type: Permanent, Full-Time
