my itForte - Job Detail

Service Designer
Job ID IT JOBS#279
Location: Singapore
Required Skills:

Our client is a leading business service provider in Singapore. The company is looking for an experienced and full-time Service Designer for onsite role in Singapore.


Key Job Responsibilities:

- Plan and carry out primary research to dissect multiple service channels and touchpoints as well as the relevant user motivation and behaviours

- Facilitate workshops and activities with stakeholders to understand the backstage activities and processes

- Utilise storytelling and experience maps to communicate research findings

- Identify opportunities for policy and process improvements

- Identify opportunities for potential products and areas where separate interactions can be combined

- Create and test prototypes with users


Key Skills/Qualifications:

- Design-related degree/diploma or relevant industry experience 

- Design leadership to evangelize/communicate the value of service design 

- Ability to articulate design rationale, concepts and ideas clearly and effectively 

- Ability to zoom out to see the big picture, and dive in to analyse the important details 

- Experience communicating and co-creating with multiple stakeholders 

- Experience utilising a variety of qualitative and quantitative research methodologies 


Location: Singapore


Job Type: Permanent, Full-Time