my itForte - Job Detail

Voice and Network Admin for Gurgaon
Job ID IT JOBS#230
Location: Cyber City, Gurgaon
Required Skills:
Founded in 1987 and listed on NASDAQ, our client is headquartered in the USA and has an annual turnover of over USD 2+ Billion. They are a leading provider of technology solutions for small, medium, enterprises throughout the North America, Europe and Asia. Their comprehensive expertise and proven experience in advanced technologies and consulting & implementation services makes them the preferred partner for many global MNC customers.


 The Voice and Network Administrator will collaborate with other operations team members to support company’s internal voice and network infrastructure.  This resource will handle day to day incident response, change management, problem management, and some project implementation work as needed.   All work will be driven by system monitoring tools as well an enterprise ITSM platform.  

Incident Response
- Prioritize and resolve incident tickets including immediate escalation and urgent issue resolution
- Collaborate to enhance system management, maintenance, and monitoring strategies.
Change Management 
- Follow change management procedures to modify production infrastructure
- Coordinate all communications and end user notifications
-Implement proactive testing efforts to avoid future downtime
Problem Resolution.
- Improve system reliability with proactive problem identification.
- Own and manage complex problems
Project Implementation
- Collaborate with the project engineering team to facilitate project tasks
Documentation and Training
- Maintain and update production infrastructure documentation
- Generate knowledgebase articles to assist other team members
- Cross-train other operations team members
5+ years related experience.
CCNP certification (current) or demonstrated equivalent knowledge
Ability to understand and analyze packet captures to solve complex VoIP and Networking challenges.
Strong routing and switching experience
Strong Cisco Call Manager experience
Experience troubleshooting and managing telecommunications circuits
Cisco Unity Connection
Networking protocols and technologies to include TCP/IP, BGP, VPN, Trunking, Spanning Tree, and Layer 3 switching
Demonstrated experience with the operation of Cisco network switches and routers and IOS commands.
Monitoring strategies and deployments
Ability to work in a collaborative team-oriented environment
Strong written and oral communication skills
Ability to mentor and serve as the escalation point to other team members.

Cisco firewalls
Cisco Telepresence
Cisco Webex Administration
Cisco Unified Contact Center Enterprise
Zoom Call Recording
Wireless networking
F5 and Kemp Load Balancer
Cisco Nexus
General systems management including Active Directory and Windows Server management.
They offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then it is the place to build your career.