my itForte - Job Detail

Operations Engineer
Job ID IT JOBS#307
Location: Singapore
Required Skills:

Our client is a leading business service provider in Singapore. The company is looking for an experienced and full-time Operations Engineer for onsite role in Singapore.


Key Job Responsibilities:


- Monitor and analyse the current state of various NDI runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans. 

- Chair and facilitate change control boards to review and approve changes to the various NDI environment. Review and ensure proper deployment and rollback plan for each change is in place. 

- Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary. 

- Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements. 

- Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management. 

- Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis. 


Key Skills/Qualifications:

- Degree or Diploma in Computer Science/Engineering, Information Technology, or in relevant engineering discipline. 

- At least 8 years of working experience in running mission critical operations. 

- In-depth hands-on experience on: 

- Implement change management and incident management workflows, using ITSM tools e.g. Remedy, ServiceDesk to automate workflows. 

- Implement security and access control measures to control privileged access to test and production environment. Familiarity with Privileged Access Management (PAM) tools e.g. CyberArk will be preferred. 

- Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred. 

- Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred. 

- Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices. 

- Able to work collaboratively with a high performance team and influence with positive energy. 

- Resourceful and able to work out solutions with innovative thinking and new tech. 

- Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred. 


Location: Singapore


Job Type: Permanent, Full-Time