my itForte - Job Detail

Helpdesk Support Specialist
Job ID IT JOBS#299
Location: Singapore
Required Skills:

Our client is a leading business service provider in Singapore. The company is looking for an experienced and full-time Delivery Manager for onsite role in Singapore.


Key Job Responsibilities:

- Monitor and observe system alerts or out of the normal system behaviours. 

- Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalation. 

- Perform consolidation of records for reporting for monitoring, analytics or audit purposes. 

- Perform post change system health checks to verify that the changes didn't caused undesirable behaviours. 

- Manage the life cycle of incident tickets from creation, update, escalation to closure. 

- Review and verify the accuracy of operational scripts. Suggests areas of improvements. 


Key Skills/Qualifications:

- Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology. 

- Work in teams of 12 hours rotation shifts that spans across weekends and public holidays. 

- Able to follow documented work instructions and procedures. 

- Good written and verbal command of written English. 


Location: Singapore


Job Type: Permanent, Full-Time