You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:
- SIP, MGCP and H.323 protocols
- Voice Gateway and Gatekeeper support and administration
- ICM (IPCC, CVP and CTIOS) support and administration
- IP Telephony Solution Design and support
Skills
- 5+ years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
- Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
- Cisco CSS deployment and support experience.
- UCCE (IPCC) Enterprise script, design, deployment and/or support experience.
- H.323, SIP and/or MGCP deployment and support experience
- Demonstrated ability to perform complex problem isolation within telecommunications infrastructures, FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols.
- Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures
- Experience configuring and troubleshooting Voice Gateways/Gatekeepers.
- SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful.
- Cisco Emergency Responder (CER) a plus
- Cisco Certifications (i.e., CCNA, CCNP, CCIE, etc.
- Excellent documentation, presentation, and problem solving skills.
- Excellent communication skills and client-facing skills
- Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client.
- Provide mentoring and support to junior support staff members.
Location: Noida/ Pune/ Hyderabad
Compensation: Best in the industry
