Responsibilities / Key Result Areas (KRA)
- On-call support and maintenance of production, development and testing environments of Flexcube UBS 11.x
- Follow-up with users and support staff on open service requests and problem tickets including email and phone based support calls
- Coordinate with global support team for any issues that may require escalation to Flexcube Global Support
- Support End-of-Day (EOD) and Beginning-of-day (BOD) batch operations including rate uploads
- Testing and deployment of the software fixes and minor/major releases received from Oracle Support team
- Maintenance of existing Business Intelligence (BI) reports and developing any new reports as per business requirements
- Guide the business users on any configuration issues related to the application
- Regular defect status reporting along with any critical issues that may require senior management’s attention
- Follow structured configuration and release processes for applying fixes and software release
- Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance.
Key Competencies/Skills
- 4-5 years of Experience with a mid to large bank in providing Production Support for Flexcube Corporate Application with excellent knowledge of Flexcube working and key modules
- Must have worked on Flexcube UBS Release 11.x
- Ability to differentiate between software bugs and incorrect configuration or platform related issues
- Good exposure to FLEXCUBE corporate database and application architecture
- Excellent programming skills in Java, SQL, PL/SQL, Forms and Reports
- Strong exposure to BI universes, Dashboard and Web Intelligence tools with ability to develop and support complex BO reports
- Understanding of basic Unix/Shell scripting commands will be an advantage
- Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution with ability to perform root cause analysis
- Should be able to determine priority and urgency of support issues and set priorities accordingly
- Ability to work in a high pressure and time-sensitive environment; extended working hours may be required as dictated by business needs
- Excellent verbal and written communication skills
- Strong experience with application support, configuration, and troubleshooting
Qualifications: Bachelors degree in Computer Science or equivalent
Contract Type: Permanent, Full-time
Location: Mumbai, India
