my itForte - Job Detail

Software Customer Support – System
Location: New Delhi, India
Required Skills:

We have been retailed by a leading technology company to recruit Customer Support Engineer for their support centre in New Delhi, India.

1. Carry out mobile platform software technical support to customers from project kick-off to mass production
2. Investigate SW issues identified by customers, Identify root cause with the help of design teams and propose corrections
3. Implement SW change requests agreed to adapt the platform to the customer needs
4. Provide accurate English reporting on a regularly basis
5. Keep up-to-date on platform knowledge and methodologies

Professional skills
·           Strong expertise in embedded SW development or technical support on mobile platform
·           >3 years working experience
Technical skills
·           Deep knowledge in embedded SW OS and system:
·           Real time management: tasks, process, semaphores, FSM messages exchanges
·           Embedded memory management
·           Drivers, flash management, file system, bootloader…
·           Familiar with RTOS.
·           Familiar with ARM subsystem.
·           Familiar with JTag and ETM debugging
·           Familiar with Lauterbach Trace32
·           Knowledge of Clearcase, software configuration management tool

Interpersonal skills
·           Fluent in both written and spoken English
·           Team player, self-driven
·           Capable to stand pressure from customer and project
·           Willing to travel and to support on site

itForte is one of the leading international recruitment agencies specializing in the IT and Telecom sectors recruitments with global technology companies as its clients.