my itForte - Job Detail

Customer Support – Audio & Media
Location: New Delhi, India
Required Skills:

We have been retained by a leading Media company to recruit a Customer Support engineer for their development centre in New Delhi, India.


1. Carry out mobile platform software technical support to customers from project kick-off to mass production

2. Investigate SW issues identified by customers

    Identify root cause with the help of design teams

    Propose corrections

3. Implement SW change requests agreed to adapt the platform to the customer needs

4. Provide accurate English reporting on a regularly basis

5. Keep up-to-date on platform knowledge and methodologies
Professional skills
•           Strong expertise in embedded SW development or technical support on mobile platform
•           >3 years working experience
Technical skills
•           Knowledge in embedded multimedia:
•           Audio and video codecs and players
•           Multi-processor communication (ARM/DSP)
•           Audio path configuration (audio filter/algorithm/feature)
•           Multimedia/Audio HW (audio amplifier, image/vide processor, IIS/IIC/SPI, host interface, camera sensor)
•           Familiar with RTOS.
•           Familiar with ARM subsystem.
•           Familiar with JTag and ETM debugging
•           Familiar with Lauterbach Trace32
•           Knowledge of Clearcase, software configuration management tool
Interpersonal skills
•           Fluent in both written and spoken English
•           Team player, self-driven
•           Capable to stand pressure from customer and project
•           Willing to travel and to support on site
itForte is one of the leading International Recruitment Agencies specializing in the IT and Telecom recruitments for Indian and global technology companies.